ι Frequently Asked Questions
ι General Questions
Do you offer international shipping?
We currently deliver to all EU countries and Switzerland. After selecting the delivery country in the shopping cart, the delivery costs will be displayed in advance. You can also find the information at the Shipping and payment
What payment methods do you accept?
For all European countries you have the option of paying by credit card, PayPal and prepayment. Depending on country-specific availability, there is also the option of instant bank transfer and other payment options. Your payment options are displayed in the shopping cart and you have the option of selecting your preferred method. We do not offer payment on account or cash on delivery.
If an item is out of stock, can I pre-order?
If an item is no longer in stock, you can register directly with the product in the shop without obligation and you will receive an e-mail notification as soon as the product can be ordered again.
Can I return my product if I don't like it?
You have a 14-day right of return. Please contact us before returning. For more information see the cancellation policy.
Can I have my delivery sent to a Packstation?
A delivery to a packing station is possible. Enter the necessary or specified information from the packing station in the address data.
ι Product
On the basis of which criteria can the quality and color be selected?
The parasolreplacement canopy differ according to the material quality - standard Ployester for the models Classic and Premium models and Ripstop (stitched version) for the RipStop Deluxe model. Another feature is the UV treatment that is used on the model Premium and ripstop was treated longer. Further information about the colors and the comparison of the different models can be found at fabric selection.
What is the best way to care for the umbrella cover?
The parasol cover can only be washed by hand. Do not use chemical cleaning agents, not suitable for washing in washing machines or dryers. For more information, see the care instructions on our website under Service and Info.
Is the umbrella cover also suitable for older Seglaro models?
The replacement cover is suitable for the current model of the Seglaro as well as for the previous model. Both have the dimensions 240 x 330 cm. You can recognize the model by the handle of the parasol with which you can adjust the height. The current Seglaro model has a closed handle and the previous model has an open one. In case you have other specific questions here you like us.
Is the beige color of the umbrella covers the same as the original?
In general, please note that the color changes over time due to exposure to sunlight. In our experience, the original covers fade after a while or, depending on the air pollution, the cover gets a gray shimmer. If you own two umbrellas and only swap one, the color will almost certainly not be the same.
With our color selection the Premium Beige and Premium Ripstop slightly darker in color than the original. The standard corresponds approximately (not exactly!) to the color of the original replacement cover.
Can I simply replace the umbrella cover myself?
The umbrella cover is quite easy to replace. You will need a small ladder and a screwdriver or Allen key (depending on the model). We have put together the 4 necessary steps for you under Service and Info – Installation of umbrella cover