Frequently Asked Questions
General Questions
Do you offer international shipping?
We currently deliver to all EU countries and selected international countries. After selecting your delivery country in the shopping cart, the shipping costs will be displayed. You can also find this information in our shipping and payment terms.
What payment methods do you accept?
For all European countries you have the option of paying by credit card, Paypal, EPS, GooglePay, ApplePay and prepayment. Depending on country-specific availability, there is also the option of instant bank transfer and other payment options. Your payment options are displayed in the shopping cart and you have the option of selecting your preferred method. We do not offer payment on account or cash on delivery.
If an item is out of stock, can I pre-order?
If an item is no longer in stock, you can register directly with the product in the shop without obligation and you will receive an e-mail notification as soon as the product can be ordered again.
Can I return my product if I don't like it?
You have a 14-day right of return. Please contact us before returning any item. Further information can be found in our cancellation policy.
Can I have my delivery sent to a Packstation?
A delivery to a packing station is possible. Enter the necessary or specified information from the packing station in the address data.
Product
On the basis of which criteria can the quality and color be selected?
The Parasol Replacement Canopy differ according to the material quality - standard Ployester for the models Classic and Premium Models and ripstop (stitched variant) for the model RipStop Deluxe. Another feature is the UV treatment on the model Premium and ripstop was treated longer. Further information about the colors and the comparison of the different models can be found at fabric selection.
What is the best way to care for the umbrella cover?
The replacement canopy is washable by hand or with our care products only. Do not use chemical cleaners; it is not suitable for washing machines or dryers. Further information can be found in the care instructions on our website under Service and Info.
Is the umbrella cover also suitable for older Seglaro models?
The replacement cover fits both the current Seglaro model and the previous model. Both have dimensions of 240 x 330 cm. You can identify the model by the handle on the parasol, which allows you to adjust the height. The current Seglaro model has a closed handle, while the previous model has an open one. If you have any further questions, please feel free to contact us.
Is the beige color of the umbrella covers the same as the original?
Please note that the color changes over time due to exposure to sunlight. In our experience, the original covers fade after a while, or depending on air pollution, the replacement cover takes on a grayish sheen. If you have two umbrellas and only replace one, the color will almost certainly not be the same.
With our color selection the Premium Beige and Premium Ripstop slightly darker in color than the original. The Classic corresponds approximately (not exactly!) to the color of the original replacement cover.
Can I simply replace the umbrella cover myself?
Replacing the canopy cover is quite easy. You will need a small ladder and a screwdriver or Allen key (depending on the model). We have compiled the four necessary steps for you under Service and Information – Canopy Cover Installation .
